Policies

Substitution, Cancellation, Return & Refund Policy

Substitutions 
Due to various seasonal and regional weather conditions for instance volcano eruptions in South America or a prolonged drought in the Western U.S., the availability of some flowers may be very limited at times. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, Garden Vivien will deliver a second choice of similar flowers and container of equal value, beauty and style. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction. You can rest assured that every effort will be made to provide an arrangement of equal or greater value.

Cancellations
Should any customer place an order through Garden Vivien and then need to cancel the order, the cancellation must be made prior to the order leaving our design studio.  If you need to cancel an order after you place it, it is best if you call the flower shop directly for a faster response.  If the cancellation is received after the order leaves our place of business, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered. In all such instances an additional delivery charge will apply.

Refund & Return Policy 
Garden Vivien stands behind every product we sell. We offer our 100% Customer Satisfaction Guarantee with every flower arrangement that we design and deliver. If for any reason you are not completely satisfied with the flower arrangement we have delivered, simply contact us at 202-763-9375. We will make every effort to make it right. The delicate nature of flowers means they typically last 5 days from the time they’re cut and placed into water. If an order is filled and delivered and there is a question about the quality of the arrangement, the recipient should contact Garden Vivien directly. We will work through any issue and determine a solution, which may involve a partial refund for your purchase, a gift card or a replacement of the original arrangement.

Garden Vivien is not responsible for any order where the recipient refuses to accept the item. We will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.
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